No organisation is immune to the Compliance Challenge. An alphabet soup of regulators, and an increasingly litigious workforce, means that all internal and external communications need to be monitored and assessed.

Larger organisations have compliance departments that monitor electronic information passing through their systems. Using a combination of human intervention and electronic systems, they try to spot suspicious transactions that might endanger them. And yet record fines show that these systems still aren’t thorough enough. If you are a smaller organisation , usually, you are just trusting to luck.

HEARING VOICES

In most cases, no matter how large the compliance presence, no-one is monitoring what is being said over the phone.
Many organisations now employ call recording solutions to archive their conversations, in some cases mandated by a regulator like the FSA. Some have gone to the lengths of employing phonetic search and “word-spotting” solutions, to allow a pre-defined list of words to be identified from conversations, for later reporting.
These solutions rely upon the construction of a phonetic representation of the search term, and matching it to the speech patterns, in other words, they do not convert the speech to text.

The VOX BOX can capture multi-party telephone calls (including conference calls), and produces indexable text from the calls. A wide variety of learning methods allows the VOX BOX to improve its ability to capture accurate text over time.

By using the CITE (CALM Intelligent Learning Engine) framework, the output from the VOX BOX can be combined with other business information to present a much more complete view of the business at any given time

Via a web portal, the user is shown a list of phrases identified by the system that it believes may warrant further investigation. A single click brings up the relevant documents that contain the phrase, enabling a quick assessment to be made.

Alerts are configurable to allow pin-pointed monitoring, for example of certain key individuals or departments. This can be especially useful when someone has recently been made redundant, or if they are dealing with particularly sensitive information