No organisation is immune to the Compliance Challenge. An alphabet soup of regulators, and an increasingly litigious workforce, means that all internal and external communications need to be monitored and assessed.

Larger organisations have compliance departments that monitor electronic information passing through their systems. Using a combination of human intervention and electronic systems, they try to spot suspicious transactions that might endanger them. And yet record fines show that these systems still aren’t thorough enough. If you are a smaller organisation, usually, you are just trusting to luck.

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Chase Information Technology Services Limited has been selling its market leading CALM C/S® solution for 20 years to the Marine Insurance market. Seven years, several million pounds of R+D expenditure and a strategic merger later, Chase has also become a leader in voice recognition and thematic text analysis and has launched a number of solutions for the Compliance, Legal and Call Centre marketplace, as well as its core Insurance base.

Voice technology has long been a technology in search of a problem to solve. For most people, voice dictation is a once tried, never repeated activity. Chase does not aim to be a transcription tool. Instead, it can take any audio content, and extract the key information to allow quick analysis and retrieval.

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